This was a fun read. And fun can come out of almost anything. Working a customer service shift at a big box store with a young woman 1/3 my age, we were absolutely slammed by a horde of people all needing something different NOW. It was dizzying at the same time it was overwhelmingly mindless. We had no time to think. We just did what …
This was a fun read. And fun can come out of almost anything. Working a customer service shift at a big box store with a young woman 1/3 my age, we were absolutely slammed by a horde of people all needing something different NOW. It was dizzying at the same time it was overwhelmingly mindless. We had no time to think. We just did what we were trained to do. When the rush was quite suddenly over, I felt like the wind had been knocked out of me. My young co-worker turned to me smiling and said, “Well that was fun.” I laughed, my spirits immediately lifted. It WAS fun. Customer service is fraught with problems. Both customer and management must be satisfied. Doing a difficult job at high speed and knowing you did it right is satisfying and, taking a clue from my young co-worker, it became fun.
Thank you for this article. It cheered me up. It was fun.
This was a fun read. And fun can come out of almost anything. Working a customer service shift at a big box store with a young woman 1/3 my age, we were absolutely slammed by a horde of people all needing something different NOW. It was dizzying at the same time it was overwhelmingly mindless. We had no time to think. We just did what we were trained to do. When the rush was quite suddenly over, I felt like the wind had been knocked out of me. My young co-worker turned to me smiling and said, “Well that was fun.” I laughed, my spirits immediately lifted. It WAS fun. Customer service is fraught with problems. Both customer and management must be satisfied. Doing a difficult job at high speed and knowing you did it right is satisfying and, taking a clue from my young co-worker, it became fun.
Thank you for this article. It cheered me up. It was fun.
God bless you for working customer service.....in this selfish, immediate gratification culture!
Thank you!